Banking FAQ

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FAQ

Why has my ELANGGAME deposit not been credited?

Common causes: underpayment, wrong account, mismatched sender name. Ensure transfer follows official cashier instructions after login. Contact CS if balance has not arrived after 15 minutes.

Does ELANGGAME charge withdrawal fees?

ELANGGAME does not charge standard withdrawal admin fees. Receiving banks may apply transfer fees per their institution policies.

What are ELANGGAME withdrawal limits?

Withdrawal limits vary by method and account level. Current figures display in the cashier menu after login. VIP members may have higher limits.

Can I deposit using a company account?

ELANGGAME only accepts deposits from accounts or e-wallets under the registered account holder name. Third-party deposits may be rejected and returned.

Is ELANGGAME QRIS deposit instant?

Yes, QRIS deposits usually process in 1–5 minutes with successful scan and correct amount. Ensure banking app supports QRIS and connection is stable.

What if I entered the wrong deposit amount?

Transfers below minimum will not auto-process. Overpayments credit per received amount. Send transfer proof screenshot and contact official ELANGGAME CS for manual correction.

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